Last updated: September 2, 2026 · Effective Date: September 2, 2026 · Version 1.2
Quick Policy Summary
We currently collect only your name, mobile number, district, and the certificate you're asking about, since we only offer free guidance right now, not document filing. We never sell your data. Under the Digital Personal Data Protection Act, 2023, you (the 'Data Principal') can ask us (the 'Data Fiduciary') to access, correct, or erase your data anytime. Contact our Grievance Officer (Section 17), who acknowledges within 48 hours and resolves within 30 days.
This Privacy Policy explains how CertiSetu collects, uses, discloses, and protects personal information when you visit www.certisetu.com or interact with our guidance form, WhatsApp number, or other communication channels. It is framed with reference to the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and rules made thereunder. By using our Services, you agree to the practices described here.
CertiSetu is an independent private platform that helps people in Uttar Pradesh understand government certificate processes (Domicile, Income, Caste, and EWS certificates) and prepare the right documents. Under the DPDP Act, CertiSetu acts as a Data Fiduciary, and you are the Data Principal.
We limit our collection of personal data to what is directly necessary for providing helpful, accurate guidance. Below is a detailed breakdown of the data categories we process:
| Category | What we collect | Source |
|---|---|---|
| Contact details | Name, mobile number, email, and district | You provide |
| Inquiry details | Certificate type (Income, Domicile, Caste, EWS), and your specific message or query | You provide |
| Technical data | Browser type, device type, OS, and screen resolution | Automatic |
| Usage data | Pages visited, time spent, and referring website URLs | Automatic |
| Cookies | Session and preference identifiers to remember state | Automatic |
Important Note: We do not currently collect identity documents, address proof, income proof, caste proof, photographs, or payment information.
We process your personal information for the following specific purposes:
Under the DPDP Act, we process your personal data on the basis of your consent, given when you submit our guidance form or message us on WhatsApp. You may withdraw consent at any time by contacting us.
We use analytics tools to understand aggregate visitor behavior. Analytics data is used in aggregated or pseudonymized form to protect user identities.
We rely on third-party providers for hosting, analytics, and communication tools. They process data only on our instructions and are bound to strict confidentiality agreements.
We do not sell your personal information. We may share with: Service providers (Section 8), Legal authorities if required by prevailing law, or a successor entity in the event of a merger/acquisition.
We use bank-grade HTTPS encryption during transmission, restrict internal database access strictly to authorized personnel, and regularly review our digital security practices.
Inquiry data is retained up to 24 months from your last interaction, then permanently deleted or anonymized unless required for compliance with legal mandates.
As a Data Principal under the DPDP Act, you have the following rights:
Our Services are intended for adults (18+). Parents or legal guardians may submit inquiries on behalf of minors under their protection.
CertiSetu is an independent, private platform. We are not a government agency, nor are we affiliated with the Revenue Department of Uttar Pradesh or any municipal body.
We do not currently collect sensitive identity documents. When our filing service launches in the future, we will collect such documents only with explicit consent and apply additional bank-grade protections.
Some of our cloud and storage infrastructure providers may process data outside India. We ensure all such providers meet strict data-protection standards consistent with the DPDP Act.
If you have any questions or wish to exercise your rights as a Data Principal, please reach out to our Grievance Redressal Officer:
We acknowledge all grievances within 48 hours and provide a complete resolution or formal update within 30 days.
We may update this Privacy Policy to reflect regulatory changes or platform updates. Material changes will be communicated via our website or registered contact details.
This Privacy Policy is effective as of September 2, 2026.
We're building the CertiSetu app to make applying for your UP Domicile, Income, Caste and EWS Certificate even simpler. Scan the QR code to explore CertiSetu today.
